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Spend over £70 - Free Delivery to UK Mainland (Terms and Conditions Apply)
Spend Under £70 - Delivery charge £6.99 (Terms and Conditions Apply)
Typically Next Working Day (if ordered by 2 pm)
Our standard delivery applies to orders being shipped to the UK Mainland excluding Scottish Highlands. (See below for further details)
Collect From Brew Mart - Free Delivery
Next Working Day (if ordered by 4 pm)
No minimum spend to collect from us. Use our address as the shipping address.
Your order will be held for a maximum 7 days.
If you wish to have this delivered the standard delivery charge will be applied.
Some orders we can dispatch in an envelope via Royal Mail.
Where this is the case, we will endeavour to reduce your delivery charge accordingly.
This reduction is done at our discretion, and we will inform you of this before dispatching your order.
All other UK areas:
Delivery costs £20 per box. This applies to the following postal areas:
In exceptional cases, we reserve the right to charge delivery at cost.
Our Highlands and Islands deliveries are sent via Royal Mail or Parcelforce and usually take 2-4 days from dispatch.
If you are in any doubt as to the delivery charge applicable to your order, please feel free to email us on firstname.lastname@example.org before placing your order and we can confirm.
Any special instructions that can help the driver to deliver your order would be appreciated, e.g. 'deliver next door if out', 'knock loudly bell not working' etc.
There is a space to enter these instructions during the buying process.
If the instruction is such that a signature is not required, e.g. leave in conservatory around the back if out, then this can only be dispatched under the courier instruction "no signature required". In this case, the carrier will not accept any liability. That means should the consignment go missing or get damaged there will be no compensation.
If for any reason your package arrives with signs of damage please sign for the package as damaged.
RETURNS AND REPLACEMENTS
We thoroughly check all items before despatch and endeavour to ensure that your order is perfect before it reaches you. In the unlikely event that something has gone wrong, or you've changed your mind we're here to help. If you have any issues with your order, we would recommend that you contact us on 0114 2746850 or by email email@example.com
In the event of an item damaged in transit, you must notify us within 24 hours of receiving the goods, giving precise details of the damage.
Failure to do so may mean your claim is not upheld as we only have 24 hours after delivery to claim from the carrier. There is an excess of £50 on the courier's damage insurance.
If you find any of the items of your order missing, please contact us within 24 hours so that we can correct our mistake.
RETURNING UNWANTED ITEMS
If you decide that you placed your order in error, you wish to cancel your order, or you have changed your mind you must notify us within seven days of receiving the goods.
Any items ordered may be returned to us at your expense within ten days from the date that you contacted us.
Please note: We are only able to refund the cost of the goods minus any postage we initially paid. If you return only part of the order, we will only refund the value of the goods returned.
We recommend that you use a tracked secure service for any returns as we cannot accept liability for loss or damage during any return transit.
CUSTOM MADE/PERSONALISED ITEMS
We are unable to offer refunds on any item that has been made to order or personalised unless it is faulty. This is in accordance with UK law, and your statutory rights are not affected.