Important Update
Brew Mart is pleased to announce we can provide around the clock service, through our website and store. From Monday 15th June our shop will be open to customers following government guidelines during the week from 13:00 hours, Saturdays 9.30 - 5.30.
National issues with the supply chain brought on by the COVID-19 pandemic and a continued increase in demand may result in many products being out of stock.
Our suppliers are doing their best to provide regular deliveries to replenish our stock.
Brew Mart aim to dispatch the majority of in-stock orders within 24-48 hours, however some orders may take longer.
If the delays prove to be significant, we will contact you as best we can.
Unfortunately we can't guarantee any timings at this time.
Please bare with us as everyone is doing their best to get your orders to you as fast as possible while continuing to follow government guidance.
Free UK Delivery on orders over £65
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Developing Sheffield's Brewing Heritage Since 1981

Returns

RETURNS AND REPLACEMENTS

We thoroughly check all items before despatch and endeavour to ensure that your order is perfect before it reaches you. In the unlikely event that something has gone wrong, or you've changed your mind we're here to help. If you have any issues with your order, we would recommend that you contact us on 0114 2746850 or by email info@brewmart.co.uk

DAMAGED GOODS

In the event of an item damaged in transit, you must notify us within 24 hours of receiving the goods, giving precise details of the damage.
Failure to do so may mean your claim is not upheld as we only have 24 hours after delivery to claim from the carrier. There is an excess of £50 on the courier's damage insurance.

MISSING ITEMS

If you find any of the items of your order missing, please contact us within 24 hours so that we can correct our mistake.

RETURNING UNWANTED ITEMS

If you decide that you placed your order in error, you wish to cancel your order, or you have changed your mind you must notify us within seven days of receiving the goods.

Any items ordered may be returned to us at your expense within ten days from the date that you contacted us.

Please note: We are only able to refund the cost of the goods minus any postage we initially paid. If you return only part of the order, we will only refund the value of the goods returned.

We recommend that you use a tracked secure service for any returns as we cannot accept liability for loss or damage during any return transit.

CUSTOM MADE/PERSONALISED ITEMS

We are unable to offer refunds on any item that has been made to order or personalised unless it is faulty. This is in accordance with UK law, and your statutory rights are not affected.

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