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RETURNS AND REPLACEMENTS
We thoroughly check all items before despatch and endeavour to ensure that your order is perfect before it reaches you. In the unlikely event that something has gone wrong, or you've changed your mind we're here to help. If you have any issues with your order, we would recommend that you contact us on 01246 432581 or by email at firstname.lastname@example.org
In the event of an item damaged in transit, you must notify us within 24 hours of receiving the goods, Providing photos of the;
1) consignment label on the external packaging.
2) damage to the external packaging
3) internal packaging (the damaged goods.)
Failure to do so will result in your claim being refused.
If you find any of the items of your order missing, please contact us within 24 hours so that we can correct our mistake.
RETURNING UNWANTED ITEMS
If you decide that you placed your order in error, you wish to cancel your order, or you have changed your mind you must notify us within seven days of receiving the goods.
Any items ordered may be returned to us at your expense within ten days from the date that you contacted us.
Please note: We are only able to refund the cost of the goods minus any postage we initially paid. If you return only part of the order, we will only refund the value of the goods returned.
We recommend that you use a tracked secure service for any returns as we cannot accept liability for loss or damage during any return transit.
CUSTOM MADE/PERSONALISED ITEMS
We are unable to offer refunds on any item that has been made to order or personalised unless it is faulty. This is in accordance with UK law, and your statutory rights are not affected.